How does billing work for the Starter plan?

When you purchase the Starter plan for the first time, you are charged either $59 / editor (if paying monthly) or $49 / editor x 12 = $588 (if paying yearly). When additional editors join your organisation, you are immediately charged a pro-rata fee to cover their subscription until the end of your billing cycle (this is based on the date of your initial subscription, and whether you purchased monthly or yearly). At the start of your next billing cycle, your account is charged the full amount for each editor on your organisation at the time.

What are the payment options?

Starter plans are paid for via credit card. We do not accept payment via invoice, wire, or bank transfer for the starter plan.

Can I pay via invoice?

No, invoice payments are not available on the starter plan. This option is only available on enterprise plans.

How does the Starter trial work?

The Starter plan trial is a 14-day trial during which you can access Starter plan features (read more about them here). If you are on the Free plan (which only supports a single Editor), you can invite other Editors during the trial, but note that they will lose access to your organisation at the end of the trial. However, they will regain access as soon as you subscribe to a paid plan.

How do I cancel my plan?

You can cancel your Starter plan subscription anytime from the billing page (this will prevent it from renewing). You can continue using your cancelled account until the end of your billing cycle. At the end of your billing cycle, you will drop down to the Free plan, and only the organisation owner will have editor access to your organisation. You will also lose access to any paid features, such as custom domains.

How do I update my billing details?

You can update your billing details, such as the billing address, invoice email, and payment information, from the Billing page in your account.

Why am I billed in USD if my company is not headquartered in the United States?

We set up our payment provider to bill all customers in USD regardless of their location.

How do I request a refund?

As per our terms and conditions, we do not offer refunds for subscription purchases.